Ten steps that will put the smile back on your face

Having to get your vehicle repaired after an accident can be very stressful. That’s why Exway’s 10-step FastTrack repair process is designed to restore your vehicle to its original condition - and get it back on the road - as quickly and painlessly as possible.

Exway’s customer service team will help to ease your worries by continually tracking the progress of your vehicle – keeping you informed at every stage in the repair process via e-mail updates and online reports.

Because of advances in automotive technology and the advent of new manufacturing materials, some bodyshops are struggling to keep pace with the latest repair methods. They often don’t have the skills necessary to ensure that newer vehicles are repaired to the high standards required.

But you get extra peace of mind with Exway. Its workshop processes, procedures, materials, equipment and staff have all been approved by the British Standards Institute. They are recognised as offering the highest standards for the quality and safety of vehicle body repair.

And don't forget - you also have the added reassurance of Exway's unique Lifetime Guarantee for all repairs!

Exway's 10-step FastTrack accident repair process

Step 1: Call Exway's Emergency Hot Line (0871 230 0744)
The repair process begins as soon as you call one of Exway's Customer Service Managers to tell them about your problem.

Step 2: Recovery of your vehicle (if necessary)
If your car can’t be moved, Exway will arrange for a recovery vehicle to retrieve it from the roadside. Exway also offers customers a Pick Up and Drop Off at home service.

Step 3: Courtesy car
Exway can arrange to provide a courtesy car (including 4x4 vehicles) to keep you on the road until your own is restored to its original condition.

Step 4: Estimating
One of Exway’s fully-qualified Estimators will assess the damage to your vehicle and will produce a detailed work specification for approval by your insurance company. To help speed up the authorisation process, Exway usually supports estimates by e-mailing digital photographs of the damage to the insurance provider.

Step 5: Measuring
As soon as your car enters one of Exway’s fully-equipped and technologically-advanced workshops, it will be placed on a computerised measuring and alignment system to ensure that the structural damage is repaired to the vehicle’s original specification.

Step 6: Panel Work
Badly damaged panels will be replaced, whilst panels with minor damage will be repaired using the latest techniques.

Step 7: Painting
Your vehicle will be skilfully prepared, primed and refinished using specialist spray booths and advanced water-based paint systems which are extremely environmentally-friendly. Exway’s low-bake ovens then ensure a finish of outstanding quality and durability.

Step 8: Assembly
Your vehicle will now be re-assembled back to its original form

Step 9: Valeting
Your vehicle will be cleaned both inside and out.

Step 10: Quality Control
Your vehicle will undergo vigorous quality control checks. These extensive tests are designed to ensure that the repair has been carried out to the highest possible standard. Your vehicle will then be returned to you – fully repaired, cleaned, checked and, most importantly, safe.